Last updated: September 7, 2025 • Questions? info@lumos-designs.com
Summary: Website services and subscriptions are non-refundable. Monthly subscriptions have a 12-month minimum term; you can cancel any time after the first 12 months to stop future renewals. For physical merchandise, we replace items that arrive misprinted, damaged, or defective (see “Physical products” below). We don’t accept returns for buyer’s remorse, wrong size, or color preference.
If a refund or credit was approved but you haven’t seen it yet:
We only replace items that are misprinted, damaged, or defective upon arrival. Start a request within 30 days of delivery.
If a chargeback is filed while work, hosting, or support is active, access may be paused during review. We’re happy to help—please contact info@lumos-designs.com first.
Tip: You can view orders, tracking, and subscription details anytime in My Account.
Our refund and returns policy lasts 48 hours. If 48 hours have passed since your purchase, we can’t offer you a full refund or exchange.
Lumos Designs does not offer refunds for Lumos store products.
To complete your return, we require proof of purchase.
If your refund request is received with in 48 hours of your purchase, Lumos Designs will process a refund with in 7 business days.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@lumos-designs.com.
Lumos Designs does not offer exchanges of any kind.
Contact us at info@lumos-designs.com for questions related to refunds and returns.